FAQ

Frequently Asked Questions (FAQ)

Orders and Payment

Q: How do I place an order?
A: Browse our website, select the items you want, choose the size and quantity, and add them to your cart. When you’re ready to checkout, click on the cart icon and follow the instructions to complete your purchase.

Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other payment methods as indicated on our website.

Q: Can I change or cancel my order after it’s been placed?
A: If you need to change or cancel your order, please contact us as soon as possible at [customer service email] or [customer service phone number]. We will do our best to accommodate your request, but once an order has been processed, changes may not be possible.

Shipping

Q: How long will it take to receive my order?

A: Delivery times vary based on the shipping method selected and your location. Standard shipping typically takes 5-7 business days, expedited shipping takes 2-3 business days, and overnight shipping is delivered the next business day.

Q: Do you offer international shipping?
A: Yes, we offer international shipping. Please note that delivery times may be longer and customs duties and taxes are the buyer’s responsibility.

Q: How can I track my order?
A: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. Use this tracking number on the carrier’s website to check the status of your delivery.

Returns and Exchanges

Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused, unwashed, and in the original condition with all tags attached. Please see our Return Policy for more details.

Q: How do I return an item?
A: Contact our customer service team at [customer service email] to initiate a return. You will receive a return shipping label and instructions on how to send your item back.

Q: Can I exchange an item?
A: Yes, you can exchange an item for a different size or color. Please follow the return process and place a new order for the desired item.

Products

Q: How do I find my size?
A: Please refer to our Size Guide, available on each product page, for detailed measurements and sizing information.

Q: What if an item is out of stock?
A: If an item is out of stock, you can sign up to be notified when it becomes available again. Simply enter your email address on the product page to receive an alert.

Q: How should I care for my apparel?
A: Care instructions are provided on the product label and on the product page on our website. Generally, we recommend following these instructions to maintain the quality and longevity of your apparel.

Account

Q: Do I need to create an account to place an order?
A: No, you can place an order as a guest. However, creating an account allows you to track your orders, save your shipping information, and receive special offers.

Q: How do I reset my password?
A: To reset your password, click on the "Forgot Password?" link on the login page and follow the instructions to reset it.

Q: How can I contact customer service?
A: You can reach our customer service team by email at info@manusvivendi.com. Our team is available 9am-5pm (UTC +08:00) to assist you with any questions or concerns.

Thank you for choosing Manus Vivendi. We hope this FAQ section has answered your questions. If you need further assistance, please don't hesitate to contact us.